How TrustCard keeps records fair and safe
TrustCard helps people and organisations keep a shared, consented record of their agreements. These principles govern how records are created, marked, challenged, and shared.
TrustCard is not a court, credit bureau, or debt collector
TrustCard does not issue legal judgments, credit scores, or official credit reports, and it does not collect debts on anyone's behalf. It is a voluntary record-keeping and reputation platform. Nothing on TrustCard constitutes legal, financial, or credit advice, and records here are not a substitute for a court, regulator, or licensed credit agency.
TrustCard does not declare anyone guilty
TrustCard is a record-keeping and reputation tool. A record, an overdue flag, or a dispute is not a legal judgment, verdict, or finding of fault. Outcomes are based on what the parties and, where relevant, a neutral mediator record.
Disputed records are clearly marked
When a record is disputed, it is visibly labelled as disputed across the platform. A disputed record reflects a disagreement between parties — not a confirmed wrongdoing — until it is resolved.
You confirm information is truthful
Before submitting a transaction or raising a dispute, you confirm that the information you provide is accurate and truthful to the best of your knowledge.
False claims may lead to suspension
Knowingly submitting false, misleading, or malicious records or disputes is a breach of these terms and may result in your card being suspended or placed under review.
You can appeal inaccurate records
If you believe a record about you is inaccurate, you can respond to it, raise or contest a dispute, and request a review. Every record has a path to be challenged and corrected.
Private data is only shared with consent
Your full profile and transaction details stay private. They are shared only when you grant permission or when another person is directly party to a transaction with you. Every access is logged.
Acceptable use
You agree to use TrustCard honestly and lawfully. Records you create must reflect real, agreed interactions. You must not use TrustCard to harass, defame, or coerce others, or to record false information about any person or organisation.
Resolving disagreements
Disputes are first shared with the other party for a response. Where needed, a neutral mediator reviews the evidence and records an outcome. Trust scores are only affected after a dispute is decided — never while it is still open.
Appeals & corrections
If you believe a record about you is wrong, you can respond to it, raise a counter dispute, or contact support to request a review. We aim to keep records accurate and to correct genuine mistakes.
This page is maintained by TrustCard to explain how records and disputes work on the platform. It is provided for transparency and is not legal advice.